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I might have a problem with my Offline Address Book in Outlook.For me, new colleagues are not showing up and the contact pictures aren’t displaying either.By using an offline address book, Outlook doesn’t have to connect to Microsoft Exchange Server to resolve names or open the records for each user.This reduces network traffic and improves performance.If the update mechanism appears to be broken for you, it could be because of a corruption in your OAB or in your mail profile.In that case, you can completely reset it by deleting the files making up the OAB or by recreating your mail profile.
In order to reflect any changes or updates made to the Global Address List, you can force Outlook to download a new copy of the GAL.
If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.
someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.
Rather than waiting 24 hours for Outlook to update the Offline Address Book on its own, you can force an update via the Send/Receive menu button.
You can disable the option “Download changes since last Send/Receive” to make sure you get a complete fresh copy of the OAB but this could take longer to download.